How to get your money back You can get your money back even if you are
the one who made the bad judgement call by ordering from a shonky
website. Websites that sell counterfeit goods are often impossible to
contact once they've secured your cash, so getting a refund from the
seller can be difficult. But internet fraud watchdog chairman ken gamble
said customers can get their lost money back from their bank or from
the service that processed the payment. Customers can dispute their
transaction with the bank under credit card regulations regarding
counterfeit products. "A customer can file a dispute over a payment and
some of the banks will actually refund money once it's investigated if
it's found the consumer genuinely has lost their money because of
something that was out of their control,"Mr gamble said. "The
commonwealth bank is one of them. " Mr gamble said the police and the
department of fair trading can't do much to help consumers who have
bought fake goods from overseas. "It certainly will get investigated but
as soon as they find out it's an overseas website there's really
nothing christian louboutin shoes sale
they can do,"He said. Michaela bryan bought a pair of what she thought
were christian louboutin shoes online after first emailing the seller to
check they were real. "From my perspective it seemed like it was
genuine,"Ms bryan said. But when christian louboutin pumps for cheap
the shoes arrived they were obviously fake. "There were crap quality,
they smelled funny and the [christian louboutin signature] red sole
looked like it was painted on. " She asked for a refund and when the
site would not give it to her she was able to file a dispute resolution
claim with paypal the service she used to pay for the shoes. The
process"Took a while"And she had to send photos and destroy the shoes,
but she was given a full refund. "I think it's quite generous [for
paypal] to actually assist with that.If you look at it logically there's
a reason why it's cheap it's not real,"Ms bryan said. Paypal spokesman
adrian christie said if shoppers receive items that are"Significantly
not as described"By the seller they can get money back from paypal. "And
that stretches across to counterfeit goods,"Mr christie said. "It
always depends on the item and sometimes we will ask for documentation
from qualified third party to confirm its fake. "Sometimes we ask you to
destroy the item and provide evidence, because it might be illegal to
possess the item and selling is illegal so we want to take the buyer out
of that equation. " Customers have 45 days from the day of purchase to
lodge a claim with paypal, mr christie said.If the dispute is resolved
in their favour, paypal will reimburse the customer before chasing the
seller of counterfeit goods for the money. "It helps us clean up and
make sure our cheapchritianlouboutinhoe
payments network is very healthy, and gives customers knowledge that
you'll be secure in your purchase should something go wrong in the
transaction,"He said. A commonwealth bank spokesman said it investigates
all claims made by customers against transactions processed to their
credit cards under regulations issued by chritianlouboutinoutlet
mastercard, visa and american express. "While we follow the above codes
and regulations, when a claim is initiated we ask the customer a series
of questions about the claim and may in certain circumstances require
documentation to support the claim such as receipts, emails from the
merchant or copies of any agreement entered into with the merchant,"He
said.
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